Reference

Terms & Conditions for Your bro500 Account

bro500 Terms & Conditions set the rules for opening an account, using the lobby and handling wallet activity through DANA, OVO, GoPay and QRIS.

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What These Terms Cover in Indonesia

bro500 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply when you create, access or use an account with us. They describe the account information you must provide, the phone verification step before account access, how wallet instructions should be followed, and what may happen when details do not match. DANA,

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OVO, GoPay, QRIS, bank transfer and virtual account references are included as practical payment context; each rail remains subject to its own status and processing rules. You are responsible for keeping your login details private and for checking that your account information is accurate. Access and
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eligibility depends on local law, and we may restrict an account where required by applicable rules or where account details need checking. The current wording on this page applies from its stated publication date, while material changes will be shown through an accessible policy notice.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS SUPPORT

Where to Ask About Account Rules

A clear contact path matters when a Terms & Conditions question affects your account or wallet status. We ask you to use the support route linked from the account and cashier areas, then include your registered phone detail and the relevant receipt or status message. This helps us locate the right record without asking you to repeat the full issue. Requests from Indonesia remain subject to local access rules.

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Account wording

For a question about phone verification, duplicate details or access under the Terms & Conditions, contact us through the account help route. Include the exact message shown after login so our team can connect your request to the correct account step.

Wallet status

If a DANA, OVO, GoPay or QRIS record appears pending, send the payment reference and displayed status through the cashier support path. We use those details to separate a policy check from a wallet processing question.

Policy request

To ask about a wording change, access concern or account restriction, name the Terms & Conditions section you mean and provide your registered contact detail. We can then explain the applicable route without requiring unnecessary account data.

ACCOUNT SAFEGUARDS

How We Apply These Conditions

Our Terms & Conditions work alongside practical account controls rather than replacing them. We use the details needed to create and verify your account, examine wallet status, protect login activity and respond…

Account data

We handle the phone and account details needed for the account path described in these Terms & Conditions. Before access is completed, phone verification may be required, and you should correct inaccurate details through the available account contact route.

Cookies

Cookies or similar device records may help us keep your session connected and remember essential account settings. Your Terms & Conditions duties remain the same if you switch from a mobile browser to a desktop browser during a session.

Login security

Keep your login details private and contact us if activity appears unfamiliar. We may ask for account details already connected to your record before discussing a change, because policy requests must be tied to the correct account.

Retention

We retain account, contact and transaction references for as long as needed to operate the account, handle support questions and meet applicable obligations. A request to remove or change data may be limited where a record must be kept.

Access checks

A phone, browser or wallet change does not bypass the account conditions. If details differ between your account and a DANA, OVO, GoPay or QRIS record, we may pause the relevant request while the mismatch is checked.

Change requests

To request a correction, restriction or clarification, use the account support route and identify the relevant Terms & Conditions point. Tell us what should change and why; we will use the minimum detail needed to assess the request.

Terms & Conditions Questions Answered

The questions below address the account and policy points Indonesian customers usually check before opening access. We keep each answer tied to the current Terms & Conditions, including phone verification, wallet records, device use, data requests and local eligibility. If your situation is not covered, contact us through the account or cashier support route with the relevant message.

They apply to creating and using your account, completing phone verification, accessing the lobby, handling wallet activity and contacting us about policy matters. The same conditions follow your account across mobile and desktop access, while eligibility depends on local law.

Yes, phone verification may be required before account access is completed. Use a phone detail that belongs to you and check each entry carefully. If the verification message does not match your account record, contact support before trying another account path.

The Terms & Conditions recognise DANA, OVO, GoPay and QRIS as available wallet context, with bank transfer and virtual account steps also shown where applicable. Your account details and payment reference should match; a mismatch can lead to a status check.

Yes. Access and eligibility depends on local law, and we may restrict an account where applicable rules require it. You should check your local position before opening an account, even if the lobby or account page loads on your device.

Keep the receipt or reference shown by DANA, OVO, GoPay or QRIS, then use the cashier support route and describe the displayed status. Do not create a second account to resolve the issue, because duplicate details may require an additional account check.

Use the account support path and state which detail is inaccurate, such as a phone record or contact entry. Include only the information needed to locate your account. Some records may need to remain retained for operational or applicable legal reasons.

The current Terms & Conditions are available on this policy page through the bro500 account site. Read the wording before completing account access, and check the visible policy notice when changes are published. For a specific clause, contact us through account support.

Terms & Conditions for Your bro500 Account

Where to Ask About Account Rules

Account wording

Wallet status

Policy request

How We Apply These Conditions

Account data

Cookies

Login security

Retention

Access checks

Change requests

Terms & Conditions Questions Answered

01 What do bro500 Terms & Conditions apply to?

02 Do I need phone verification before account access?

03 Can I use DANA, OVO, GoPay or QRIS under these terms?

04 Does access to bro500 depend on Indonesian law?

05 What happens if my wallet record has the wrong status?

06 How can I request a change to my account data?

07 Where can I find the current bro500 Terms & Conditions?

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